Give your team leaders the confidence to manage and lead their teams. This programme is ideal for existing or aspiring team leaders and first line managers.

The programme is organised around three key groups of skills and attributes that good managers and leaders need:

  • Managing themselves
    • confident communication
    • interpersonal skills
    • conflict resilience and stress
  • Managing others
    • Team processes
    • Organisational culture
    • Manager as coach to develop others
    • Managing performance
    • Dealing with change
  • Managing processes
    • Setting goals
    • Time Management
    • Quality Improvement
    • Systems approach
    • Problem Solving


Participants will develop their management and leadership skills simultaneously. The programme will help them to fill their management toolbox with practical and useful tools, overlaying that with an appreciation of what it is to be a good leader.

There are eight weekly workshops (2 ½ hours each) supplemented by post workshop tasks to reflect on learning and apply what is learnt.

Facilitator and course creator, Shona Glentworth will ensure that each person on the programme receives support along the way to ensure they are prepared for the next step on their management or leadership journey.

2024 intakes for the public programme are: February 20 (New Plymouth), February 21 (Palmerston North) and August 6 (New Plymouth) Click here to see dates and to register. 

What a participant says…

“I recently had the privilege of participating in Implement’s Team Leadership programme with Shona, and I can confidently say that it has been a transformative experience. The time spent on this programme has provided me with skills and insight for my role as team leader and also contributed to my overall personal and professional growth.

The programme emphasized the importance and provided a deeper understanding of effective communication, self-awareness, emotional intelligence and the power of self-reflection. Through learning these skills, I have been able to identify my strengths and work on the areas for improvement, ultimately making me a more well-rounded leader.

The Team Leadership programme also provided value to my organisation. The programme’s emphasis on collaboration, conflict resolution and team concepts and strategies have been invaluable in developing and achieving our team’s goals.

Networking opportunities at the programme were invaluable and it was a privilege to connect each week with a room of like-minded individuals.

I highly recommend this programme to anyone looking to grow their leadership skillset. It’s an investment that has pays dividends in personal growth, team success, and professional improvement.”

Bex Caldwell

Service Provision Lead

Age Concern Taranaki