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Question 1 of 3
1. Question
What is a customer centric approach?
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Question 2 of 3
2. Question
Why should you put customers at the heart of everything you do?
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Question 3 of 3
3. Question
What is likely to happen if you do not meet your customer’s needs?
Rank the following in order from most likely to least likely by moving each answer into place.
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They will tell many of their friends
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They will make a complaint to your organisation
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The customer will be angry
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They will post on social media
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They will forget about it and still come back again
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