Customers provide a purpose for the business, they bring revenue when they buy goods and services, they help to build reputation (good and bad) when they tell their friends about their experiences, and how they react to you can be the difference between a good day and a bad day.

Customer service is the support you offer your customers — both before and after they buy and use your products or services.  It is what you do that helps them have an easy and enjoyable experience with you.

We have developed a Customer Service Training Programme to support any member of your staff who requires upskilling to provide the expected service and to be able to manage the demands of a customer service role in an ever changing environment.

The programme can be a full day (eg 9am to 4pm) or two modules of three hours each.

The programme is an interactive programme where participants explore what service means to them and to their role, look at their own attitude to service and how to develop skills to manage difficult situations, discuss key aspects of service, and develop a personal development plan based on their needs.

Public programmes will be held from time to time. The programme is also ideal for inhouse delivery and can be customised to individual business needs.