Archives Courses

Customer Service

Providing good customer service is a fundamental requirement of business. In the busy world we live in, it is not always easy to anticipate and respond to customer demands.

In this on-line programme you will look at some of the dynamics of dealing with customers and tips and tools to respond appropriately.

Six easy lessons will help you to develop a personal development plan to help you better navigate your customer service role.

Understanding yourself and others

People at work


People are complex, individual and diverse. We all have strengths and limitations (even if we don't always recognise them) and each person brings something to the team.

In this three lesson course, you will learn:

  • How different personality traits work together in a team
  • How to harness individual strengths
  • How to value differences