Customer Service
Customer service is the support you offer your customers — both before and after they buy and use your products or services. It is what you do that helps them have an easy and enjoyable experience with you.
We have developed a Customer Service Training Programme to support any member of your staff who requires upskilling to provide the expected service and to be able to manage the demands of a customer service role in an ever changing environment.
Exceptional Customer Service
- Improve understanding of the expectations of your customers
- Develop a “be of service” attitude
- Build relationships and rapport
- Develop resilience and personal stamina
- Develop clear and constructive communication skills
- Improve style flexing and listening skills
- Learn how to handle customer complaints
This course consists of four, weekly modules of 2.5 hours.
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