Category Archives: People

Implement + Associates believes in that organisations can grow and develop by implementing good “people practices”. Recruit good people, train them, engage them and retain them. Do so strategically and you cannot go wrong.

Lessons about change


If you work in any organisation where people are involved, you will have seen change.

You know the cliches ; there is nothing more constant than change, the more things change the more they stay the same, if you’re not changing you’re going backwards…..

Books have been written about change,  careers have been advanced or lost on the back of change projects and still we get it wrong again and again (mainly because we underestimate Point 1 below). I have compiled a list of lessons I have learnt about change – what are your lessons?

1.     Change is all about people.

  • Never underestimate the importance of people to ensure you successfully navigate change.
  • If they are on-board  it may work
  • If they are not all on-board it will not
  • Restructure is all about people
  • Culture is all about people
  • Mergers are all about people
  • Assessing and responding to people needs strong leadership
  • There is no place for wishy washy leadership or “nice” people who don’t want to address issues

2.     People need to know where they are going

  • Leading change requires you to understand the end goal and the reasons for change.
  • Context is important
  • Leadership is the ability to articulate and reinforce the vision
  • Communicate the compelling opportunity (not the burning platform as we all used to do) 

3.     You cannot over communicate

  • You must communicate with honesty and good intentions
  • If you prevaricate you will get yourself into trouble
  • Telling people the tough news is tough, and you may get immediate backlash, but they will appreciate it more than being strung along
  • Planning sessions, training, change workshops  where staff have not been told why they are there, or what the end goal is – never achieve the desired results.
  • Constantly reinforce the vision and the story behind the change – take every opportunity

4. Understanding organisational culture is important

  • For some, the current culture and way of doing things forms a strong powerbase and change is a threat.
  • Culture takes a long time to change

5.     Be prepared for things to go wrong

  • Things do not always go according to plan
  • People have not all read the same textbooks or gone to the same seminars as you
  • If you understand points 1-4 – you will recover more easily.
    • If you have a goal of taking care of people you will find the right solution
    • If you know and can articulate the story you can bring people back to the purpose
    • If you have communicated openly, honestly and fully , you can apologise and move forward
    •  If you understand the culture you can figure out what went wrong and why.








He tāngata, he tāngata, he tāngata

It is people, it is people, it is people….

2013-12-13 10.17.16

Recently I changed the banner photo on my site to one of the flax at my place. Mainly because I like the photo and I wanted to use something that was personal to me, rather than the stock photos I have been using. As a New Zealander, I love our flax , or Harakeke, and can’t think of a better image to represent our environment.

I am aware of the reverence given to the harakeke by Maori, so did a bit of research about  its significance and came across this wonderful proverb.

A Harakeke Proverb

Hutia te rito o te harakeke,
Kei whea te kōmako e kō?
Kī mai ki ahau;
He aha te mea nui o te Ao?
Māku e kī atu,
he tāngata, he tāngata, he tāngata

If the heart of the harakeke was removed, where will the bellbird sing?  If I was asked what was the most important thing in the world;   I would be compelled to reply, It is people, it is people, it is people. 

Therefore, not only is my photo of flax the perfect representation of NZ, it is a great representation of  organisational development, which is about people first and foremost.

We should treat our organisations with reverence and respect, understanding that we need to nurture and encourage the new shoots in order to secure the future.  Taking care of people by providing structure, guidance, learning, encouragement, reward, celebration and communication; will build strong and resilient organisations that will endure well into the future.

How often do you see organisations that  don’t reach their potential, or worse, wither and die, because they are not treated with the respect they and their people deserve?

I would like to see a world where our organisations, whether business, not for profit, private or public; are treated with respect by the people who have responsibility for them. Invest time, thought, care and attention to create an organisation that will endure.

There is nothing more to say except,  he tāngata, he tāngata, he tāngata. 








Blurred Lines

A few thoughts and discussions are converging with me right now. Converging so as to create an internal debate about the blurred lines between work and personal life.

This week  #NZLead had a tweet discussion about social media in the workplace, which raised the issue about individual, personal behaviour on social media and the potential to integrate this use into the workplace.

I read a blog about employee engagement which included a familiar challenge to the pursuit of the holy grail of engaged staff. My personal view is that  engagement has too many pluses for us not to pursue it, but there is logic in the discussions that question.

An on-line discussion about work-life balance highlighted different thinking about how to manage the never-ending conflict of what is “work”, what is “life” and what exactly is “balance”

As a result I have been reflecting on the people I know in real life and on-line who represent the divergent thinking about work and individuality, the job versus the person, and how we cannot assume that what is right for one will be right for another.

What are the blurred lines?

  •  There are many of us who desire to be engaged in our work. We actively seek workplaces that encourage that engagement. It gives meaning for us and we want others to experience that same meaning.
  • There are just as many for whom work is a means to an end. It provides for their families, enables them to pay for their dreams but is “just a job”. They may enjoy their job, but do not need it to be all encompassing.
  • This is also reflected on social media. Those who have fallen in love with social media and can see the potential for business and the workplace have merged their personal and professional persona (although to varying degrees)
  • Many on social media keep their work persona very separate. In some cases this may be due to workplace social media policy, but in many cases it is a deliberate “I am not my job” choice.
  • Some will give everything to their job, but strictly in the hours they are contracted for, so that they can pursue other activities in their own time. They will be committed to their job and will be fully present, but only for the “things I get paid for”
  • Others will be more than happy to say “what spare time?”

So what do you think?

As we pursue our socially active, fully engaged workplaces, are we being fair to everyone?

How do we deliver practices that recognise the value of all contributors, respecting and honouring individual rights to determine their own relationship with their job? And should we?





Exploring the possibilities of social media

Screenshot_2014-01-21-20-06-09I have been using social media for a few years now, learning and exploring the possibilities. Initially, like many people, I saw twitter as a bit frivolous, FaceBook as too uncontrollable and LinkedIn a bit staid.  But, I had read enough to tell me that as a small business I should be thinking about social media marketing.

I began without much of a plan. I knew I had to be business-like and that I had a lot to learn. I was very lucky to get some great advice early on from Sonya at Cue Social Media about how to engage better.  And then I just practised, tried things out, read lots of articles, observed what others did, observed the reactions to what I did, took a few risks and figured out what worked for me personally and for my business.

My facebook page still hasn’t many “Likes”, I don’t think that is the perfect medium for me and my business, but it’s there and serves a purpose when I want to share business related stuff. LinkedIn has grown and I have learnt to use it to promote myself and what I do.

But I have discovered my all time favourite, the one that fits me like a glove, is Twitter.

Why do I like it?

  1.  I like to talk
  2. I can get a bit passionate about some things (some would say opinionated)
  3. I like to understand all sides of a story
  4. I am an open person and am generous with my knowledge and my time
  5. I love to learn
  6. I really like meeting new people
  7. I’m not fazed by “what” people are- I respect you for who you are as a person
  8. I advocate for what I believe in
  9. I support my friends
  10. I connect people and create networks

These attributes make twitter perfect for me as an individual.  I also believe twitter is perfect for organisations to encourage their people to engage with others; to learn, advocate, find out what their public think, listen to other points of view and generally have great conversations that will ultimately create richer workplaces. The open nature of it is not something to be scared of, if you are clear about what you want to achieve and then trust people to make good choices. There will be people like me in most organisations; those who see the possibilities, embrace the learning and understand the risks.

Finding the HOW is part of the journey. Some will have achieved great things already, but for many it will be a frightening prospect.  I think it is well worth organisations spending  time thinking about the possibilities.

Who is ready to come on the journey with me?


Christmas Gifts

Hopefully you are well underway with your Christmas present lists for family and friends. Have you given some thought to Christmas presents you can give your business? Consider one of more from the following list of 5 presents.


1. The  Gift of Time – Promise to free up some time to work on a project, organise your files or clean up your office. Your business will thank you.

2. The Gift of a Plan -Anything from a full scale strategic plan to a simple training plan for 2013 or a plan for quality improvement will facilitate a step change for your business.

3. The Gift of Focus – List everything you and your team are working on. Would you find focus, or would you find a mish-mash of projects and initiatives. Adding a dose of focus will set you up for a good start in 2013.

4. The Gift of Engagement – What can you do to create an environment for employees to be fully engaged in your business? Initiate people practices which continue the journey to staff engagement. Talk to your people, ask them what they need and develop a strategy to deliver it.

5. The Gift of Loyalty – How loyal are your customers? What can you do to retain customers who are loyal brand advocates for your business?

Give your business one or more of these gifts this Christmas and reap the benefit in 2013.